Frequently Asked Questions
Everything you need to know about your K-Beauty journey with PURESEOUL.
Are all your products authentic?
Yes, absolutely. We source all our products directly from authorized distributors and brands in South Korea to ensure 100% authenticity for every item in our catalog.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options which deliver within 1-2 business days for domestic orders.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products cruelty-free?
Many of the brands we carry are cruelty-free. You can find specific information on the 'Ethics' section of each product page or use our 'Cruelty-Free' filter while browsing.