Returns & Exchanges
We want you to love your K-Beauty routine, but if you are not completely satisfied, you can return unopened and unused products within 14 days of delivery. Please ensure all items remain in their original packaging with security seals intact to qualify for a refund.
Initiate Your Return
Contact our customer care team via email with your order number and the names of the items you wish to return to receive a Return Authorization.
Pack Securely
Place the unused items back into their original shipping box or a similar sturdy container, ensuring they are well-protected to prevent damage during transit.
Ship to Warehouse
Affix your return label and drop the package off at your nearest postal hub; we recommend using a tracked service as we cannot be responsible for lost parcels.
Receive Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing